No support on weekends

Posted on January 28, 2006 by Jim Duncan

Realtors work on weekends (we work other days, too). This isn’t surprising to most; we work around others’ schedules. It’s the nature of the business. The company that provides the online contract forms we use, Zipform, apparently does not know this, as their tech support is closed on the weekends. Nifty. They implement a change and then their support department is closed.

Sales is open, support is closed. They support only Internet Explorer. Bah. If I chose to use curse words on this blog, I would. Narrow-minded and short-sighted business practices bother me. Off to use a pen.

Update 1/31/06: Spoke to customer support; he immediately asked for my email address so that he could send me the fix. In response to my question as to whether this “fix” was on their site, he said “no, but will be soon.” Love that quick response to the customers’ needs.

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About Jim Duncan

A Charlottesville Realtor who tries to stay on the bleeding/cutting/functional edge of technology and real estate trends. I have been selling real estate for the past 10 years, lived in C'Ville for twenty+ and am married to one of few Charlottesville natives left.
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  • TrvlnMn

    Sales departments generate revenue. Support departments usually just put out the fires caused by sales departments generally shady promises.

    I don’t understand the why of it, but your experience is usually the rule rather than the exception for these types of companies.

    And you know the wait to speak to a support rep on monday will be longer than usual because everyone’s probably having the same problem.

    Good luck.

  • http://www.360digest.com Marlow

    Your blog is always interesting and timely.

    I have been a real estate agent for over 20 years and I have consistently worked half-days the entire time.

    Usually from 9am until about 9pm. 1/2 days, 7 days a week.

    We should expect at least the same from our support service providers.

    Keep up the good work!