1 out of 4 buyers have buyersâ€™ remorse? That number struck me.
Thirty-two percent of Americans who bought or sold a home in the past 10 years and used an agent felt their â€œagent was OK, but I never really felt they were on my side or very helpfulâ€ and 8 percent said their â€œagent was one of the worst parts of the home buying or selling process.â€
Achieving 100% satisfaction is an impossible goal, but itâ€™s worth striving for.
Iâ€™ve witnessed shoddy real estate practice since I started in 2001 but nowhere near 32 percent. Iâ€™ve heard from enough clients about other transactions in their lives to believe the 8 percent is probably right on, and perhaps a little bit low.
My buyer clients come to me seeking guidance, advice and insight into the home buying process, and thatâ€™s what I strive to provide. As my mom told me when I was starting out (and over and over throughout my career) – real estate agents donâ€™t make decisions for our clients; I try to help my clients make good and better decisions.
I joke with my clients about the gravity of the home buying situation – I want to convey the seriousness of what weâ€™re doing together but also try to take the edge off. When weâ€™re moving through the decision process about what to they should do, Iâ€™ve found myself saying, â€œdonâ€™t worry – itâ€™s only the rest of your lives and a huge pile of money.â€ Because it is. The decisions my clients make are likely to affect the rest of their lives and most importantly, the rest of their kidsâ€™ lives. That matters way more than whether I get paid a commission.
And to the ultimate buyer representation question: ask my clients if Iâ€™ve ever been one to dissuade them from walking away. My role is not predicated on my getting paid; if I got paid based on the number of times Iâ€™ve advocated for my clients walking away, Iâ€™d be wealthy. (Iâ€™m karmic and professionally wealthy though)
Next – whereâ€™s my incentive if I get paid more if my buyers pay more?