This afternoon I am sitting in a condo in Turtle Creek in Charlottesville waiting for the HVAC people to come between one o’clock and three o’clock. Lo and behold, my phone just rang (at 1:16 pm) and she told me that they were on their way!
Not only are they coming closer to the one o’clock than the three, but they called to tell me! Sad as it may seem, this is an unprecedented level of professionalism and common courtesy.
There is at least one other company whom I use, but there are several more who take business for granted. A pox on their houses.