And apparently hasn’t been working for a few days now … The Charlottesville MLS folks are aware of the problem and are now working on it. My search isn’t working, Nest‘s is not, and neither is FranklyMLS, nor are a few more around Charlottesville – so it’s not just mine.
When the problem is resolved, I will post an update and move this post to the sideblog.
Update 16 April 2009: From Diverse Solutions’ CEO … this is how to handle a problem … basically we are dealing with two problems – one with Diverse Solutions and one with our MLS provider, Solid Earth:
I wanted to personally give you an update to what is going on. As you probably know one of our storage servers decided to freak out on Tuesday. Despite the fact that it was a high end storage server with numerous drives that were using RAID 5 for reliability it did fail. Our development team and I worked through the night on Tuesday to do everything we could. We were able to bring it back to life and put it back online yesterday morning but due to some corruption within the RAID it couldn’t handle the traffic put on it and failed again. We then made the decision to redownload every photo for those MLSs affected instead of spending our time resurrecting something that may or may not work ultimately. Images are now going to be stored on Amazons S3 storage network and served up through Amazons Cloud Front content delivery network. This increases the reliability and speed in which the photos are being served up. Photos will now be served up to the IDX visitor from the closest of 14 datacenters around the world which 8 of them are in the US instead of our Los Angeles location. Our tests show it is blazing fast and even more so for those on the East Coast. Most MLSs photos on the failed server have been retrieved and put up on S3. But as it turns out Charlotteville Area Association of REALTORS started experiencing some problems with their RETS server on Tuesday as well. We have been unable to connect to start retrieving photos yet. We have been working with them yesterday and this morning to try and resolve the problem on their end. In the mean time we are going to try and get our old server up again to see if it can handle just getting CAAR MLS images to S3. I sincerely apologize. In our five years being in business we have never experienced anything like this before. I personally appreciate your tact, patience and understanding in this situation. I will give you updates as they become available. If you have any questions please let me know.