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Decision Tree – parallels with medical stuff and real estate transactions
It’s one thing for a professional to know that things are going to be okay, that you’ve seen this before, that this thing that popped up is, while a concern, not wholly unexpected, and things are going to be ok.
It’s another for the client to hear and feel and understand that things are going to go awry at some point.
I try to tell my clients, whether buyers or sellers, that we have a path, and we’ll get there.
Recently I was visiting someone in the ICU at UVA (not Covid-related). They’d been there for about three weeks, with all manner of crises that seemed to pop up every other day. Then I met with the docs who were describing the next few milestones and they were very calm and detailed that the things they’d seen were all normal and not completely unexpected. Who knew?
I’m not going to equate representing someone buying or selling a home with a team of doctors managing a patient’s care, but I will say that it is critical to explain to the patient/client that there is a path with a beginning and end, and there are going to be bumps along the way. *
(*And ultimately, while everyone is fighting a monster of some sort, the days go on, responsibilities continue, and one must pick up one’s head, shake off fatigue, and get done what must get done. Easy.)
And always. Ask. Questions.
Also related: wear your damn masks. Patients at UVA can no longer have visitors because of COVID.