The little things matter

Like the pinky. Light blogging ahead as typing with a broken pinky is might painful.

If only I could email my doctor and ask for an X-ray and go from there. Interesting read at the WSJ about the health-care industry (permanent link) (and real estate is targeted as being anti-competive?)

Our public-school system and our health-care system may seem as different as night and day. Yet both systems share something in common: Mediocrity is the rule and excellence, where it exists, is distributed randomly.

Sometime in the early 20th century, lawyers, accountants and most other professionals discovered that the telephone was a useful instrument for communicating with clients. Yet even today, consultations with doctors by telephone are quite rare. Sometime in the late 20th century most other professionals discovered email. Yet only 21% of patients exchange email with their physicians; of these, slightly more than 2% do so on a frequent basis.

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