I loved this conversation. I asked a lot of questions, and learned an awful lot. It’s a discussion about residential solar, a fossil fuel company investing in renewable energy, and a lot more. Part of that “lot more” was Russ Edwards, Tiger Solar’s President, answer to “what detail do you sweat?”
Russ’ “detail that he sweats” is a great one — the bolding is mine.
I just think customer service is the holy grail and doing it consistently and doing it well. I think it’s like a… a, a calling that every business should have and aspire to and like be just doggedly determined people are really important.
And there’s a lot of noise out there and it’s really busy and really fast. And it’s so hard to do, but we just want to answer the phone and call people back