Rant against Delta Airlines

Wildly unrelated to real estate, but related to my belief that good customer service is paramount.

Biding my time in Atlanta … Our flight was scheduled to leave at 8pm and arrive in Charlottesville at 9:30pm. I have received successive text messages from Delta saying that the flight will be delayed from 8 to 8:30, then 9, now 9:30. Delta’s website has no information, and the Delta representative seems almost resentful that people are asking why the flight has been delayed. They just gave an explanation – at about the time when we should have landed.

On hold for 10 minutes, to no avail. I would be inclined to give them the benefit of the doubt, but the last time I flew Delta, I had a terrible experience as well. I will revise my proclamation against Delta to:

I will never fly Delta again when I am paying for it. (I didn’t pay this time either)

Upon arriving into Atlanta, the flight attendant said, “we’re 5 minutes early! Remember that next time we’re late.” She could have been pulled from Southwest, her humor was so sharp.

I wonder if anybody at Delta monitors blogs? (Permanent link) Free link

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  1. TrvlnMn February 16, 2007 at 00:36

    I flew Delta on my own dime once from Los Angeles to Puerto Rico for a friend’s wedding. The return trip was so awful, I refuse to ever fly Delta again- not even if they’re the cheapest rate.

    Everything was running late (late arrivals when the connecting flight is leaving on time). After that the electrical system crapped out mid-flight (somewhere over Texas I think) and the whole plane had to listen to those Bell’s the pilot’s use to page the stewardess- for five hours straight nothing but ding-dong ding dong over and over again. While that was happening the GPS system they play on the monitors when the in-flight movie isn’t showing- was not reset. So I’m stuck wondering “How long til this ends?” and watching the clock showing our arrival time run backward with the time til touchdown increasing instead of decreasing (it was still set on Atlanta when we were traveling to L.A).

    Last but not least- on the landing approach, about 20 or 30 minutes from touchdown, we flew so close to another big jet, going in the opposite direction, that I could’ve waved at the passengers on the other plane.

    Never ever again.

  2. Jim Duncan February 20, 2007 at 12:26

    The difference between Delta and JetBlue? JetBlue acknowledges their problems and apologizes. Treating customers with condescension and scorn is not a good tactic.

  3. John Virden March 16, 2007 at 15:15

    If Delta doesn’t monitor the blogs they need to start because it’s the only way they will know what people really think. I think that they have THE WORST customer service in the industry. For three days now I have been trying to schedule a trip using SkyMiles. Good luck. I have spent over 2 hours on the phone with various people trying to get “free” flights scheduled only to find out, after finally getting flights scheduled that there are $75 in fees. Seems you have to pay extra just to talk to somebody on the phone. Don’t forget the “within 21 days” of your trip fee and the 9/11 fee. My special “reward” for being a Delta customer will cost me $75/ticket plus the hours of phone time to get the flight scheduled. And DON’T try to change it once it’s scheduled or it’s another two hours. Happy Spring Break.