Wildly unrelated to real estate, but related to my belief that good customer service is paramount.
Biding my time in Atlanta … Our flight was scheduled to leave at 8pm and arrive in Charlottesville at 9:30pm. I have received successive text messages from Delta saying that the flight will be delayed from 8 to 8:30, then 9, now 9:30. Delta’s website has no information, and the Delta representative seems almost resentful that people are asking why the flight has been delayed. They just gave an explanation – at about the time when we should have landed.
On hold for 10 minutes, to no avail. I would be inclined to give them the benefit of the doubt, but the last time I flew Delta, I had a terrible experience as well. I will revise my proclamation against Delta to:
I will never fly Delta again when I am paying for it. (I didn’t pay this time either)
Upon arriving into Atlanta, the flight attendant said, “we’re 5 minutes early! Remember that next time we’re late.” She could have been pulled from Southwest, her humor was so sharp.
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